Crucial Conversations: Tools for Talking When Stakes are High 3rd Edition

Joseph Grenny; Kerry Patterson; Ron McMillan; Al Switzler; Emily Gregory, 1260474186, 1260474216, 9781260474190, 9781260474183, 9781260474213, 978-1260474190, 978-1260474183, 978-1260474213, B093Y3N433